At ShineNetCore, we strive to provide our clients with exceptional digital marketing services tailored to their unique needs and goals. Our commitment to excellence extends to our refund policy, designed to ensure transparency, fairness, and customer satisfaction. Please read the following carefully to understand our refund guidelines:
- Scope of Refund Policy: Our refund policy applies to all services provided by Shine Net Core, including but not limited to:
- Digital Marketing Service
- Website Design & Development
- Software Development
- Mobile Application Development
- CMS
- Flight Plan
- Virtual Assistance
- Eligibility for Refunds: Refunds may be considered under the following circumstances:
- Unsatisfactory Service: If you are dissatisfied with the quality of service provided by ShineNetCore and have valid reasons supported by evidence, you may be eligible for a refund.
- Failure to Deliver Services: If we fail to deliver the agreed-upon services within the specified timeframe due to reasons within our control, you may request a refund.
- Cancellation of Services: If you decide to cancel your subscription or contract with ShineNetCore before the commencement of services, you may be eligible for a refund subject to the terms outlined in our cancellation policy.
If you do not like the service within 2 days, we will refund you. And if after 2 days you say that our service is not good. So, we will not refund you, instead, we will add one service.
- Refund Process: To request a refund, please follow these steps:
Contact our customer support team at global@shinenetcore.com and provide details regarding your refund request.
Clearly outline the reasons for your request and provide any relevant documentation or evidence to support your claim.
- Refund Terms and Conditions: Refunds will be processed using the same method of payment used for the initial transaction. Refunds may be subject to processing fees or deductions for services rendered up to the point of cancellation. ShineNetCore reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy. Refunds are typically processed within [2] business days from the date of approval.
- Exclusions: Please note that the following circumstances are not eligible for refunds:
Changes in business circumstances or objectives that no longer require our services.
Disputes arise from factors beyond our control, including changes in industry trends, algorithm updates, or third-party actions.
Failure to achieve specific marketing outcomes or performance targets, as results may vary based on various factors.
- Contact Us: If you have any questions or concerns regarding our refund policy, please contact us at global@shinenetcore.com. Our customer support team is available to assist you and address any inquiries you may have.
- Policy Updates: ShineNetCore reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be reflected on our website and will become effective immediately upon publication.
By engaging our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.
Thank you for choosing ShineNetCore for your digital marketing needs. We value your trust and are committed to delivering excellence in all aspects of our services.